Corporate Leadership Profile
Good Chemistry: Dow Pairs Six Sigma and InnovationBy Sue ReynardAs it strives to be the No. 1 chemical company in the world, innovation is critical to Dow. Systematic innovation methodologies TRIZ and DFSS--folded into the Six Sigma deployment--are helping the company achieve its goals. With Dow's combination of tools and methods, teams have a high success rate delivering the intended improvement, be it a step change or a paradigm shift (breakthrough). The company has run more than 11,000 projects over the past eight years.
TRIZ: The Science of CreativityBy Katie Barry, Ellen Domb and Michael S. Slocum
Today, more and more companies are turning to TRIZ, the "Theory of Inventive Problem Solving." Predicated on the study of problem-and-solution patterns, TRIZ brings creativity to the level of science. Using the TRIZ method can accelerate a project team's ability to solve problems creatively. And because of its structure and algorithmic approach, TRIZ provides reliability, predictability and repeatability. TRIZ is increasingly common in Six Sigma processes, in project management and risk management systems, and in organizational innovation initiatives.
A Clear Voice of the CustomerBy Shannon McAllisterWhen Zurich-based Credit Suisse launched its Lean Six Sigma program (what it calls Operational Excellence) two and a half years ago, the consultant charged the company with a lofty task: Make VOC a part of process planning. Today the VOC team, led by David McQuillen, director of customer experience at Credit Suisse, supports more than 200 Black Belts worldwide.
The Next Big Thing: How Companies InnovateBy Michael MarxThis iSixSigma research shows that innovation is about more than just developing new products and services. It also sheds light on how companies execute innovation, on the tools they use, and on the relationship between Six Sigma and innovation. Key findings:
- 39 percent of respondents said their company uses a systematic process or methodology for innovation
- 42 percent of respondents said their company regularly uses Design for Six Sigma/Design for Lean Six Sigma for innovation
- 64 percent of respondents reported spending "some" of their time innovating
"Final Tollgate" Project Example
Photoreceptor Belt Tensioning SystemBy Bob Hildebrand
The Xerox Co. designs, manufactures and markets iGen3, a color printer than can produce photo-quality prints at 110 pages per minute. When the current iGen3 was to be modified, the engineering team was tasked with redesigning the belt tensioning mechanism on the photoreceptor into a smaller package without adjusting the length of the belt. The redesign had to take several noise factors into account. The outcome of the project was a design that met the constraints placed on it by the system. This IDOV project is a practical example of how Design for Lean Six Sigma (DFLSS) can bring about the best option available in a constrained design.